Job Description

Job Description

Job Description

Overview

We are looking for a motivated individual to assist with front office and administrative tasks that support patients, staff, and referral sources. No extensive healthcare experience is required, making this a great opportunity to gain hands-on experience and begin a career in the healthcare field.

Responsibilities

• Welcome people as they enter the clinic receptionist/ front desk
• Communicate anticipated wait times and/or delays.
• Check-in our patients (including verification of demographic and insurance information) at the front desk
• Complete patient registration from walk-in patients at the reception desk
• Collect all patient out of pocket responsibilities (i.e., deductibles, copays, co-insurance, etc.)
• Schedule next appointment for patients at check out, i.e., cast and measure, delivery, follow up, or prosthetic care plan appointments.
• Act as a concierge of Hanger clinic services (including assistance in patient experience programs, support groups, and other resources)
• Assist RCM team as needed in obtaining missing/ additional information from patients
• Maintain accurate and complete electronic healthcare records on our patients. 

Qualifications

• High school diploma or equivalent combination of education and experience required.
• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. 

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